• Orders can be cancelled within 24 hours of successful placement only if production has not yet begun.
• To request a cancellation, email us at orders@blendify.in with your Order ID and registered email ID.
• If approved, a full refund (excluding payment gateway fees, if any) will be processed within 7-10 business days.

• Once customization or production begins, orders cannot be cancelled under any circumstances, as each product is made uniquely for the customer.
• No refund will be applicable in such cases.

• If a non-customized item is ordered, it may be cancelled before dispatch by contacting our support team.
• Once shipped, cancellations will not be accepted.

• Defective or damaged products received.
• Incorrect product or customization error caused by Blendify.
• Non-delivery due to proven logistical failure by our shipping partners.

• Personalized/customized products cancelled after confirmation.
• Incorrect size, design, or color chosen by the customer.
• Delays caused by courier services, weather, strikes, or unforeseen events.
• Products returned without prior authorization.
• Products damaged due to customer mishandling after delivery.

• Eligible refunds will be processed within 10-15 business days after Blendify verifies the issue.
• Refunds will be credited to the original payment method used for purchase.
• In some cases, Blendify may offer store credit or replacement instead of a cash refund, depending on the nature of the issue.

• Once an order is placed and confirmed, modifications to order, flavour, product series, or personalization details changes cannot be made.
• Blendify is not responsible for incorrect details entered during checkout.

• It is delivered in a damaged or defective condition.
• It does not match the confirmed customization preview or order details.
• The wrong product was shipped.

• Order ID
• Clear photographs of the product and packaging
• Description of the issue

• Blendify's quality team will inspect the evidence provided.
• Upon verification, a replacement will be initiated within 10-15 working days.
• In rare cases where the same product is unavailable, store credit or refund may be offered at Blendify's discretion.

• If the return or replacement is due to a Blendify error, the shipping cost will be borne by Blendify.
• For all other cases, customers will be responsible for the return shipping costs.

• First check your bank account or payment app.
• Contact your credit card company or payment provider it may take a few days before your refund is officially posted.
• If you still haven't received it after 15 business days, contact us at support@blendify.in with your order details.

• Orders placed through Trainers or Marketers follow the same cancellation and refund rules as customer orders.
• Blendify will handle all refund or replacement processes directly with the end customer.
• Commissions already released for refunded orders may be adjusted or deducted from future payouts as per the Payout Terms & Conditions Policy.

For assistance:
Email: support@blendify.in
Phone: +91-9136038647
Communication address : Blendify, 109, Ghanshyam enclave, new link road, Kandivali west, Mumbai 400067, Maharashtra, India
Working Hours: Monday to Friday, 11:00 AM - 5.30 PM (IST)